First Time Visitors
Follow the 3 steps below
Our online store simple and easy to use just Add the products in the basket viewable on right top.
Click Checkout
Follow the instruction till you finish the process of your order
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Using The Vedique Shop
Just Add the products in the basket by clicking on each product under the specific categories, which is made to make your search easier or you can easily search through our search facility.
Click Checkout link
Fill in Shipping Details, select payment mode and submit.
If you select Paypal as a mode of payment, you will be redirected to a Paypal's secure payment page.
On Payment page select Credit Card type, fill in card details. If your shipping address is different from your billing address please ensure to change with your billing address.
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Shipping
No shipments to P.O Box addresses.
UK SHIPPING:
REGULAR SHIPPING:
We dispatch orders received with "REGULAR" shipping by Royal Mail First Class provided your payment has been authorised and subject to availability.
SPECIAL DELIVERY:
Orders received with "SPECIAL DELIVERY" will be sent by Royal Mail SPECIAL DELIVERY excluding Weekend and Bank Holidays, on the day we receive your order (provided your payment has been authorized, cheques cleared or postal orders received by us), subject to availability. If any item or all items are out of stock, pending items will be ship by Royal Mail First Class. Special Delivery "Next Day" service is only offered for all orders received between Monday to Friday, excluding public holidays, before 12 noon the previous working day.
OVERSEAS SHIPPING:
Shipping Costs to countries other than the United Kingdom would depend on the weight of the package and destination. All orders are mailed through the UK Postal Service. Order received with regular post will be mail by regular Air Mail Service and 'International Sign For' will be mail by 'Sign For' service where customer will be issued with tracking number. We do not take responsibility for customs duty levied on the merchandise.
SIGN-FOR DELIVERY:
A special Sign-For delivery service is also provided in addtion to standard deliveries within the EU (excluding the UK, where both standard delivery service as well as special delivery service is in place), US & Canada & Other countries whereby a tracking number will be provided by Royal Mail which will be sent via electronic mail to the relevent customer, once goods are dispatched.
Customers outside of the EU
Goods sold by Vedique.com that are dispatched to addresses outside of the European Union are generally not subject to EU V.A.T. When ordering goods from Vedique.com for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Vedique.com, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.
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Payment Methods
We accept payment by Credit Cards, Money Orders (minimum order 100 USD or Euro), Banker's Draft (minimum order 100 USD or Euro). From UK customers we also accept payment by Cheque or Postal Orders.
Money Orders, Banker's Draft, Cheque or Postal Orders please make payable to '
www.vedique.com' and email us at
customercare@vedique.com for further instructions on where to send the same.
Vedique will accept the Money Orders, Banker's Draft, Cheque or Postal Orders from the Consumer in good faith and will despatch the order subject to realisation.
If you are not comfortable ordering online, you can also email the order to us at
sales@vedique.com or call us at 0844 335 8307 in the United Kingdom.
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Return Policy
By law, customers located in the European Union have the right to withdraw from the purchase of items bought, provide it is returned in original packing and returned within seven working days of the day after the date the order is received. For hygiene reasons, our return policy does not apply to any products in Soft furnishings & Jewellery section. Any products sold in these categories are excluded from our return or refund policy. The cost of shipping the goods back to Vedique Limited is to be paid by the customer only.
Returns after seven working days will not be accepted. Items opened cannot be returned. Items must be return in original over-wrapped by company. Repacked item are not acceptable. Refund will be issued within 30 days on purchase of goods only and not on shipping.
Returning items must be send by 'Recorded Delivery' for order value under £28 and ' Special Delivery' for order value above £28 for a UK address. 'International Sign For' by Europe and World Customers. Vedique.com does not take any responsibility for loss of items if sent by regular mail.
Postage and packaging charges on Returned items are not refundable, unless the error was on our part, at the time of purchase (not including or limited to any transit damages). Any Items lost or damaged in transit, will be reimbursed, once we have settled our claim with Royal Mail. As per the terms and condition of Royal Mail, we cannot submit a claim prior to 15 working days for UK addresses and 25 working days for International address from the date of shipping.
Customers may return goods in compliance with our returns policy only.
For further instructions on returning goods, you can email us:
customercare@vedique.com
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Refund Policy
Vedique does not take any responsibility for goods delivered by regular shipping.
Cancellations:
Cancellation of orders after the goods have been dispatched is not possible, and we reserve the right to refund as per our returns policy. For details, refer to our return policy.
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Security Information
We use secure payment gateway - PAYPAL
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Frequently Asked Questions
How do I find what I'm looking for?
To search for an item, you can type a keyword into the 'Search' box, which appears at the top left of every page and than click 'SEARCH'. You can also use our Advance Search facility typing keywords and selecting category or product name or any keyword.
If you are looking for any items which is not listed on our online store, please send your request to
sales@Vedique.com
How do I order?
We want to make sure that ordering items from Vedique.com is as easy as possible. You can find out everything you need to know about ordering by clicking products of different categories. If you are a new customer placing your first order follow the 3 steps below
1. Our online store is simple and easy to use just Add the products in the basket viewable on top right hand corner.
2. Click Checkout
3. Follow the instruction till you finish the process of your order
What mode of shipping does vedique use?
Shipping
No shipments to P.O Box addresses.
UK SHIPPING:
REGULAR SHIPPING:
We dispatch orders received with "REGULAR" shipping by Royal Mail First Class provided your payment has been authorised and subject to availability.
SPECIAL DELIVERY:
Orders received with "SPECIAL DELIVERY" will be sent by Royal Mail SPECIAL DELIVERY excluding Weekend and Bank Holidays, on the day we receive your order (provided your payment has been authorized, cheques cleared or postal orders received by us), subject to availability. If any item or all items are out of stock, pending items will be ship by Royal Mail First Class.
OVERSEAS SHIPPING:
Shipping Costs to countries other than the United Kingdom would depend on the weight of the package and destination. All orders are mailed through the UK Postal Service. Order received with regular post will be mail by regular Air Mail Service and 'International Sign For' will be mail by 'Sign For' service where customer will be issued with tracking number. We do not take responsibility for customs duty levied on the merchandise.
SIGN-FOR DELIVERY:
A special Sign-For delivery service is also provided in addtion to standard deliveries within the EU (excluding the UK, where both standard delivery service as well as special delivery service is in place), US & Canada & Other countries whereby a tracking number will be provided by Royal Mail which will be sent via electronic mail to the relevent customer, once goods are dispatched.
Where would you like your item to be delivered?
Select your destination by clicking on the relevant country/region link below:
UK
Europe
USA and Canada
Rest of the World
How will it be delivered?
All items destined for a UK address will be dispatched by regular Royal Mail or any order over 30.00 will be deliver by Royal Mail Special Delivery Service.
All items destined for Europe and World address will be dispatched by regular Royal Air Mail or any order over £30.00 will be deliver by Royal Mail 'International Sign For' service.
How long will it take to arrive?
Normally you should receive your order between 3 to 5 working days in UK and 7 to 10 working days in overseas from the date of shipping.
What happens if my order is lost in transit?
You will be notified by e-mail once your order is dispatched. Any order lost in transit will be reimbursed once we have settled the claim with Royal Mail. As per the terms and condition of Royal Mail we cannot submit a claim prior to 15 working days for UK addresses and 25 working days for International address from the date of shipping.
How do I return an item?
Read our Returns Policy.
